Help Center

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Trusted by 10,000+ Happy Customers

At CookWeco, we’re committed to providing a smooth and reliable shopping experience. Whether you have questions about shipping, returns, orders, or your account, our Help Center is here to guide you. Browse the frequently asked questions below for quick answers.

Contact Us

If you have an issue or question that requires immediate assistance, you can click the button below to reach a Customer Service representative.

Shipping Information

How long does order processing take?

Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays are processed on the next business day.

If there is a delay due to high order volume or inventory issues, we will notify you by email.

How long does shipping take?

Standard shipping within the United States typically arrives within 2–5 business days after your order has been processed.

How much is shipping?

Shipping rates are calculated at checkout based on your order size, destination, and selected carrier.

You will see the total shipping cost before completing your purchase.

Do you ship outside the United States?

At this time, we ship within the United States only. We do not offer international shipping.

Orders & Returns

How do I place an order?

Browse our website, add items to your cart, and proceed to checkout. Enter your details, then submit your order.

How can I cancel or change my order?

If you need to cancel or modify your order, please contact us as soon as possible at contact@cookweco.com.

Because we process orders quickly, changes may not be possible once the order has been fulfilled or shipped.

What is your return policy?

We accept returns within 14 days of delivery.

Personalized products, clearance items, and gift cards are non-returnable.
Return shipping costs are the responsibility of the customer unless the return is due to our error.

For complete details, please visit our Returns & Refunds page.

How do I report a damaged item?

If you receive a damaged or incorrect item, please contact us within 7 days of delivery at contact@cookweco.com.

Include your order number and clear photos of the issue. We will review the claim and arrange a replacement or refund if approved.

Other

Do you offer gift wrapping?

You can update your account details by logging into your account dashboard. From there, you can manage your shipping addresses, billing information, and personal details.

Do you sell gift cards?

Absolutely — digital gift cards are available and perfect for any occasion.

How do I update my account information?

Log into your account and update your details under “Account Settings.”

How can I track my order?

Once your order has shipped, you will receive a confirmation email that includes your tracking number and carrier information. Please allow up to 24–48 hours for tracking updates to appear.

You can also visit our Order Status page and enter your order details to check the latest status of your shipment.

Store Location
Mon–Fri: 9 AM – 9 PM EST
Sat: 9 AM – 5 PM EST

(313) 572-2368
contact@cookweco.com

Customer Service

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Disclaimer: All products on this website are for personal, home, and culinary use. Results may vary based on ingredients, techniques, and experience. CookWeco offers quality kitchen tools and appliances to enhance your cooking, but they are not a substitute for professional culinary, technical, or safety advice. Use of kitchen equipment is at your own risk—consult a qualified professional when needed.

IMPORTANT: CookWeco is not affiliated with, nor responsible for, any third-party websites or resellers not explicitly operating under the CookWeco.com domain.